| Teradata |
| Computer, Software |
| Existing work authorization required for United States |
| Direct Hire, Full-Time |
|
****** |
401(k) -
Health Insurance -
Paid Vacation -
|
| No relocation assistance provided |
Computers - Programming Languages
Computers - Other
Customer service & support
Computers - Software Engineer
|
| Minimal |
| in same state/locale |
|
English - Fluent
|
| Bachelor Degree |
| 3 |
English
|
| No cover letter requested |
|
No questions which require answers when applying for this job posting. |
| 130396 / Latpro-1822524 |
| Nov-23-2009 |
| Missouri, 63101 |
|
Description |
CS
Req: 130396
Location: St. Louis, MO
This is an opportunity for an individual to become a member of the Teradata support team in ST. Louis MO. He/She will work with a team of Customer Service Representatives (CSR) devoted to providing 'World Class' service in support of Teradata customers located in the ST. Louis AT&T district. The CSR is the owner of the customer's incidents and responsible for establishing and maintaining a high level of customer satisfaction. The CSR will communicate in the planning stages of installations and upgrades as well as project coordination during these activities and system support. The associate will provide hardware and software first level technical support on 53xx through 55XX Teradata equipment within the 'Teradata Customers Services' (TCS) department of the Teradata division. This position requires 7 X 24 availability and is a salaried position.
Responsibilities include;
Administration of the installation, overall technical support, system maintenance, Hardware and Software upgrades, system analysis, customer satisfaction, account development and planning.
TD CSR II
Integrates established disciplinary knowledge within own specialty area with basic understanding of related disciplines and industry practices.
Applies professional judgment based on the analysis of quantitative data and information
Screens, categorizes and resolves data integrity issues
Develops project management skills
Identifies one or more Areas of Focus (AOF), gains and applies functional knowledge in those areas.
Applies principles of UNIX MP-RAS, Linux, Windows and other operating systems including applications such as CRM etc.
Applies proper use of indirect support tools and basic Teradata support tools
Strong interpersonal skills to ensure successful completion of assigned tasks
Investigates and resolves OS and Teradata incidents based on existing information
Provides written and oral customized activity reports as required.
Partner with TD sales teams to ensure contracted support deliverables are met and proper expectations communicated.
Assists in the installation of hardware and software
Bachelor's of Science Degree or equivalent experience.
Basic TD Certification within six months
TD Services Certification Level 1
1-3+ years experience in the related IT support services field.
|
Requirements |
Teradata, Unix/Linux, support, troubleshooting
|
|
